Refund policy

At Vantevira, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by proof of purchase or your order number

To start a return, please contact us at hello.vantevira@gmail.com.

Returns must be authorized by Vantevira before any item is sent back. Return instructions and the appropriate return address (if applicable) will be provided after your return request has been reviewed. Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective.

  • You received the wrong item.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 30 days of delivery at hello.vantevira@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once reviewed, we'll provide an appropriate resolution, which may include a replacement, partial refund, or full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged after delivery

  • Items not returned in their original packaging

  • Gift cards

  • Personalized or custom-made products (if offered)

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item or size, please request a return (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be unused, in its original condition, in its original packaging, and accompanied by proof of purchase.

Lost or Delayed Orders

If your order is delayed or has not arrived within the estimated delivery timeframe, please contact us before filing a payment dispute or chargeback. We'll work with our shipping partners to investigate and help resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your return (if a return is required), we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello.vantevira@gmail.com.