Shipping policy
Thank you for shopping with Vantevira. We are committed to delivering your order as quickly and reliably as possible.
Order Processing
• Orders are processed within 1–3 business days.
• Orders are processed Monday through Friday (excluding holidays).
• Once your order has been shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Times
Estimated shipping times begin after your order has been processed.
United States: 6–12 business days
United Kingdom: 6–10 business days
Canada: 7–14 business days
Europe: 6–12 business days (varies by country)
Please note that delivery times are estimates and are not guaranteed.
Shipping Delays
Delivery may occasionally take longer due to factors outside our control, including:
• Customs inspections
• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
We appreciate your patience if unexpected delays occur.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect or incomplete address is provided, or if a package is refused or left unclaimed, additional shipping charges may apply for reshipment. We are unable to refund orders that cannot be delivered due to incorrect shipping information provided by the customer.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Lost or Delayed Packages
If your package appears delayed or tracking has not updated for an extended period, please contact us at hello.vantevira@gmail.com.
We will work with the shipping carrier to investigate the shipment and help resolve the issue whenever possible.
Questions
If you have any questions about shipping or your order, please contact us at:
Email: hello.vantevira@gmail.com